General FAQs

Absolutely. Please contact our store in Tasmania on (03) 6272 2774

We currently accept VISA & MASTERCARD credit cards, Eftpos and bank transfers. Please contact your store if you require further information.

Finance Options
Coming soon! Please ask in store for any updated details.

Click here to review our privacy policy.

Coming soon! Please ask in store for any updated details.

We offer items on hold. Please ask in-store for more details.

Your order is ready for tracking shortly after the sale by the invoice number provided. If you have any questions, please contact the store and we will check the order status. Tasmania (03) 6272 2774, Monday through Friday, 9 a.m. to 5 p.m. or email: [email protected], and we will be happy to assist.  

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

Standard Shipping - Please call (03) 6272 2774 for assistance. They will locate your order and see if it can be revised or cancelled.

Home Delivery - To change or cancel an order, call (03) 6272 2774. They will determine where your order is in the process and whether it can be revised or cancelled.

Not all 30,000+ products, however we showcase an incredible assortment of furniture on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added. In addition, unique items continue to arrive in store at your Ashley Furniture HomeStore.

For most products, we do offer replacement parts. Call us at (03) 6272 2774, Monday through Friday, 9 a.m. to 5 p.m. When inquiring, please have invoice number available so we can better serve you. You can find the invoice number on your emailed order confirmation or invoice.

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up colour, and follow the manufacturer’s instructions.

Using the item number from your email confirmation or from the packing list, key the item number into the search box. Once you are on the product detail page, the assembly instructions are there, and you can print as needed.

Assembly Instructions

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.

Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

Email: [email protected] to process a warranty claim.

Serial numbers are between 9 and 15 digits in length and are located in the following locations:

For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:

• Bedroom Furniture
• Dining Room Furniture
• Home Office Furniture
• Occasional Tables
• Entertainment Furniture

For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.

For In Store Purchases:

If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original invoice, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home.

Warranty and Retailer Information:

156 Main Rd, Moonah, Tasmania 7009 PH: (03) 6272 2774
Email: [email protected]